Privacy Policy

Filtrona Group Holdings Limited and its subsidiaries (the “Filtrona Group”) are committed to protecting and respecting your privacy. This Privacy Policy (together with the Terms of the website use and other documents referred to in them) explains what personal data the Filtrona Group collects from and about you when you contact us and vice versa.


Please read the following carefully to understand our views and practices regarding how we process your personal data. We hope that the following information answers any questions you may have but if it does not, please contact us.


Who We Are
This Website is owned and operated by or on behalf of the Filtrona Group (“We”,”Us” and”Our”, as appropriate in the context). The Filtrona Group relevant subsidiaries are at times a data controller and in some instances a data processor as set out under applicable Privacy and Data Protection laws


We reserve the right to change this Policy from time to time. The date shown at the bottom of this Policy indicates when it was last revised. If we make any changes to the Policy you will be notified of all changes through the website, so please check this webpage regularly for updates.


Our Legal Basis For Handling Your Personal Data
We will not collect any personal data about you without your ‘Consent’ in certain instances, for example when you tick a box wishing to receive emails or newsletters or when you ask us to respond to a query or question from you.


When you give us your personal data, we will ensure that you are notified of what we intend to do with it and why it is required. In some circumstances we will use our ‘Legitimate Interests’ in a way which you might reasonably expect of us, for example, as part of our day to day business operations we may use your contact details to send you updates or direct marketing material about products or services that we believe you may be interested in by post, telephone, email or fax. We will ensure that this does not affect your data privacy rights, freedom or interests.


In other circumstances, we will handle your personal data under our ‘Contractual Obligations’ for example to deliver a product or service you ordered directly to your address or an address of your choice.


Finally, we may handle your personal data under our ‘Legal Obligation’ to comply with any applicable laws.


How We Use Your Personal Data
We are committed to providing you with the best experience and to achieve this we may use data you give to us: (a) to carry out our obligations arising from any contracts entered into between you and us and to provide you with the data, products and services that you request from us; (b) to provide you with data about other goods and services we offer that are similar to those that you have already purchased or enquired about; (c) to provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you; (d) to notify you about changes to our service; (e) to ensure that content from our website is presented in the most effective manner for you and for your computer.


Data privacy law permits this under our ‘Legitimate Interest’ to help us understand our customers through providing you with a high standard of customer service.


How We Share Your Personal Data
We may share your personal data with any member within the Filtrona Group, which means our subsidiaries, our ultimate holding company and its subsidiaries,.


We may share your personal data with selected third parties including: (a) business partners, suppliers and sub-contractors for the performance of any contract we enter with you; (b) advertisers and advertising networks that require the data to select and serve relevant adverts to you and others; (c) analytics and search engine providers that assist Us in the improvement and optimisation of our website; (d) credit reference agencies for assessing your credit score.


We may share your personal data to third parties: (a) in the event that we sell or buy any business or assets, in which case we may share limited personal data to the prospective seller or buyer of such business or assets; (b) if we or substantially all of our assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets; (c) If we are under a duty to disclose or share your personal data in order to comply with any ‘Legal Obligation’, or in order to enforce or apply Our Terms of Use or Conditions of Sale; or to protect the rights, property, or safety of the Filtrona Group, our customers, or others. This includes exchanging data with other companies and organisations for the purposes of fraud protection and credit risk reduction.


Where We Store Your Personal Data
To deliver some or all the services referred to above, we will need to process and store your personal data and may need to transfer it for such processing outside the European Economic Area (“EEA”) to other employees or Filtrona Group companies inclusive, but not limited to South East Asia, Middle East, India, China, or South and North America for the purposes of:

  • Improving communication and disclosures relating to the Filtrona Group and its international business activities.
  • The fulfilment of customer orders and the processing of payment details.

Please note that countries outside the EEA may not have the same level of protection as countries within the EEA. Where we need to transfer your personal data to entities in any countries outside the EEA, we have procedures in place to ensure your personal data is protected to the same standard as if it was being processed within the EEA. We will take all steps reasonably necessary to ensure that such data is treated securely in accordance with this Policy and in accordance with applicable data privacy laws.


How We Protect Your Personal Data
We know how much data security matters to you, that’s why we are committed to treating your personal data with due care. To protect your privacy, we employ a variety of “technical and organisational measures” to keep personal data safe and to prevent unauthorised access to, or use, or disclosure of it.


How Long We Keep Your Personal Data
We remove most of our personal data provided by you as soon as services are ceased, and the personal data will also cycle out of our long-term backups. We retain logs of emails as a record of our contact and for the reasons of handling complaints and for compliance monitoring.


We will continue to store limited personal data about you (including transactions records) for up to 10 years for accounting, record keeping and administrative reasons. If we consider there is a need to store records for longer, for example when matters are subject to a dispute of claim, then we will retain the data for as long as it is required.


Your Personal Data Rights
We want to ensure you remain in control of your personal data by making sure you understand your legal rights as follows:

  • That we give you access to the personal data we hold about you, free of charge in most cases.
  • That we correct your personal data when incorrect, out of date or incomplete.
  • That we stop using your personal data for direct marketing or profiling (either through specific channels, or all channels).
  • That we stop any consent-based processing of your personal data after you withdraw that consent.

We will protect your personal data by ensuring that we verify your identity before sharing or proceeding with any requests you make. If you have permitted a third party to act on your behalf, we will ask them to prove that they have the authority to act for you.


How We Use Cookies
We use cookies. Cookies help us to identify your computer or device rather than you as an individual user, and are used for different purposes. For further details on our use of cookies, please review our Cookie Policy.


How To Control Your Personal Data For Direct Marketing
We use the personal data you provide to us to communicate with you by phone, email, fax or post to tell you about actions to take to keep your account active, updates that are available to you, items remaining in your basket and to promote our products or services to you. We will use our Legitimate Interest to provide you with information about goods and services we offer that are like those that you have already purchased or enquired about.


You will always be given the option to opt-in and out of marketing from us; You can click to unsubscribe in every email communication that we send about marketing; and You can change your preferences before you open an account or when you log into your account.


When To Contact The Regulator
If you are unhappy with our response to any requests you have made to us regarding the use of your personal data or feel that your personal data has not been handled correctly, you have the right to lodge a complaint with the Regulator. In the UK this is the Information Commissioner’s Office and you can contact them by calling 0303 123 1113 or online at


If you are based outside of the United Kingdom, you have the right to lodge your complaint with the relevant data privacy regulator in your country of residence.


How You Can Contact Us
Any questions you have about your personal data or this policy should be directed to the Filtrona Group Global Head of Legal, Compliance and Risk who will be happy to assist you:

Telephone us on +44 (0)115 975 9000

Email us at

Or write to us at Giltway, Giltbrook, Nottingham, NG16 2GT, United Kingdom.


Version date: 02 February 2023


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